5 TIPS ON CUSTOMER SERVICE FOR CAB DRIVERS

5 TIPS ON CUSTOMER SERVICE FOR CAB DRIVERS

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Individuals around the world travel every day from one place to another. At the end of long, cramped airplane journeys and very little sleep, the short trip by cab back home or even to a hotel can either ease their pain or worsen it. In most cases this control over the passenger’s mood is in the hands of the cab driver. The last thing customers want is an unfriendly cabbie who drives rashly and takes the longest possible route! Listed below are five simple things every cab driver can do to make their customers feel at ease-

  1. Call the customer ahead of time- if you are a driver for airport cabs, make sure that you call your customer ahead of time to confirm the pick-up location and stipulated time. This works to an advantage for both of you as you will have a ride confirmed and your customer will be made aware of who you are and what your car looks like so neither of you waste any time
  2. Maintain your car- make sure that the inside and outside of your car is always spick and span. This is the first thing that your customer will notice. A clean, fresh smelling car will ensure that you get good feedback and that your service is used again because the customer feels comfortable
  3. Keep snacks and refreshments ready- if you drive for an airport service, it is probably in your budget to keep your car well stocked. Do not be stingy here as this will go a long way in earning your customer’s trust and liking. Remember, you do not have to go overboard. A bottle of cold water and a candy bar or a bag of chips will be more than enough to keep your customer satisfied
  4. Be helpful and polite- remember, the customer is always king. Just because you are being paid by someone does not mean you can be rude. Always greet your customers with a smile and help them with their bags. You can also take the extra step and open and close their doors for them
  5. Be thankful- lastly, you want to leave a good lasting impression. At the end of your ride, be sure to thank them for enlisting your services and make sure to help them with their bags. This will leave the impression of a professional service in their minds and they will be sure to call you again 

     

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Following these five simple steps can go a long way in improving the rate of repeat customers as well as building your reputation. Kuber Taxi is a company that provides local as well as airport taxi services in Surrey. Their cab drivers are extremely professional and courteous and are guaranteed to provide you a comfortable journey. Additionally, they have a range of taxi cabs that you can choose from according to your requirements and comfort. Click on https://kubertaxi.ca/ to book your taxi today!

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