As a society we use all of these different things on a daily basis and rarely (if ever) stop to give any individual item a second thought. There occasionally comes a time when you need to learn more about a given item or service. Today you have the opportunity to learn more about something that most of us use every single day, phones. To be more specific, this article is all about phone systems, the different types there are, and what the differences are between them.
There are a multitude of different types of phone systems; there are ones made just for businesses, ones made just for personal use, and ones that can be used for either. First up, consider the different types of business phone systems. There are three basic types of business phone systems, The KSU system, the PBX system, and the VoIP system. The first one we are going to talk about is the PBX system. PBX stands for Private Branch Exchange. This type of system uses programmable switching devices, which allows for automatic routing for incoming calls. One of the biggest advantages of this system is the UPS (Uninterruptible Power Supply) which allows for continued use for a determinate amount of time after loss of power in a facility. This is a fairly automated system and is great for businesses of 40 or more employees. There is a modified version of the PBX system called a hosted PBX. The main difference is that the programmable switching devices are controlled by a telephone company rather than being placed within the business itself.
The second business specific phone system that we are going to talk about is the KSU system. KSU stands for Key System Unit, This type of system is the most basic one available. This is an easy-to-use system, but is only a good choice for businesses with less than 40 employees. This system does lack the portability and flexibility that other systems have and it is the most comparable to a home phone system. There is a variation on this system referred to as KSU-Less. This version has the same capabilities, but is more portable and flexible than its counterpart. The KSU system uses a central switching device while the KSU-Less system does not. The biggest downfall of the KSU-Less system is the fact the most lines you can hope to have on this system is 10. Because of this, the KSU-Less system is best employed by a very small business that does not intend to expand exponentially.
The third type of business phone system is the VoIP system. VoIP stands for Voice over Internet Protocol and is by far and wide the most advanced of these three systems. This system has the potential to host as many phone lines as a business needs and is incredibly portable and flexible. This is also the cheapest type of system for a business to use. There is no cost for any call made and because this system works through the internet, a user can make calls to landlines and cell phones, as well as make computer-to-computer calls. There is not a ton of required equipment with this system like there is with others. All a user needs to get started with a VoIP system is an up to date computer with a microphone, speakers, and a strong internet connection. The main downfall of using a VoIP system is that if the power supply or internet connection is severed for any reason, you will lose your ability to use the system.
The next type of system we are going to talk about is a hosted phone system. A hosted phone service simply means that your service is coming from a telephone company instead of a system based within your facility. Many businesses choose to use a hosted system because the provider is the one responsible for hardware and software updates as well as all system upgrades. This frees up quite a bit of a businesses budget which is why it is often the preferred choice of businesses both big and small. Several of the previously mentioned phone systems have hosted versions. This includes hosted PBX and hosted VoIP systems. For more information on Austin hosted phone systems, click here.
Cloud phone systems is the next system up for discussion. A Cloud system is an internet based phone system and is actually just another term for VoIP systems. They are often referred to as Cloud phone system because information is passed and gathered through the “Cloud”. Cloud or VoIP phone systems work by transmitting call signals through the internet and can therefore circumvent phone companies and their fees which is why calls near or far are always free through one of these phone systems.
Finally, what would an article about phone systems be without mentioning the ever present mobile phone. A mobile phone (also referred to as a cell phone) can be employed for both personal and business uses. The identifying characterizations of a mobile phone is its ability to be moved to any location and still be able to function. Cellular phones are not often used for the purpose of business call centers like all of the other systems that we have discussed, but they are often used for individuals within a given business. This generally includes business owners, CEO’s, head of a department, executives, etc. Regardless of how or where they are used, mobile phones are becoming one of the most prominently used phone services outside of call centers.
Here you have a list of all of the most prominent types of phone systems currently available. Most of the systems talked about here are primarily used for call centers, however, many can also be used for other aspects of businesses as well as for personal use. The KSU-Less system, for example, would be perfect for a small business owner with no more than 2 or 3 employees as well as those who have no additional employees. The KSU-Less and the VoIP systems are the most recommended for individuals working from home. The list of which system is best in what setting is not definitive and is actually quite subjective. Hopefully, though, you now have the information that you need to decide which phone system is right for you.