The Role of the Hotel Reception Staff

The Role of the Hotel Reception Staff

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Reception staff at hotels serve an important purpose – after all, when you enter a hotel, the first person you interact with is the receptionist at the lobby. Therefore, the reception staff help form the initial impression you have of the hotel, and can influence your stay at the hotel. Most people tend to judge their hotel trip by the attitude and competency of the reception staff.

Hotel reception staff helps coordinate the entire hotel. The staff are the ones that know the amount of guests checked in at the hotel, which are the guests that are leaving and which parties are checking in. Furthermore, the reception staff will know of any events, parties, weddings, or celebrations that are taking place in the hotel. The reception staff, therefore, are in charge of making the appropriate arrangements to ensure that every single party is satisfied. Also, guests and clients will approach the reception for any problems or concerns being faced. Thus, it is vital for the reception staff to be kept in the loop of everything that happens in the hotel.
Another important role that the reception staff plays is that of the personification of the hotel. When entering a hotel, the first people you see and interact with will probably be the reception staff. A good and competent set of reception staff will be able to make their guests feel comfortable, and will be able to keep things calm and level in stressful situations. Furthermore, the reception staff should know of attractions and sights to see in the area, because tourists tend to approach the reception staff to enquire about places to go in the new city.
Reception staff serve a number of purposes, most of which revolve around logistics of handling the needs and requests of hundreds of guests at once, along with ensuring that scheduled events continue as planned without a glitch in the process. The receptionist acts as the face of the hotel, and must therefore ensure that every problem is resolved as soon as possible, to keep up the image of the hotel. Thus, the reception staff are the true backbones of hotels; without their services, there would be no coordination with other components of the hotel, resulting in chaos and confusion.




Hotel Champ-de-Mars is located at the gateway to Old Montreal, and offers a prime location for tourists and other guests to visit the city and experience historic attractions and sights, while at the comfort of their hotel. Furthermore, the hotel is famed for providing a range of comforts and services to their guests, while making you feel at home. The reception staff at the hotel will be able to provide you with details and information on the sights surrounding the area, and will be able to tell you about upcoming events in the area. Furthermore, they will also be able to schedule transportation for you, in case you are new in the city and are not familiar with the language.

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